MARC details
| 000 -LEADER |
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05072nam a2200481Ii 4500 |
| 001 - CONTROL NUMBER |
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9781787566897 |
| 003 - CONTROL NUMBER IDENTIFIER |
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UtOrBLW |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
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20210303084815.0 |
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m o d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
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cr un||||||||| |
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191219t20192019enk ob 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781787566897 |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
UtOrBLW |
| Language of cataloging |
eng |
| Description conventions |
rda |
| Transcribing agency |
UtOrBLW |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
HD45 |
| Item number |
.R63 2019 |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
TEC004000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
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| Subject category code |
UYQ |
| Source |
bicssc |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
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| Universal Decimal Classification number |
658 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.5/14 |
| Edition number |
23 |
| 245 00 - TITLE STATEMENT |
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| Title |
Robots, artificial intelligence, and service automation in travel, tourism and hospitality / |
| Statement of responsibility, etc. |
edited by Dr Stanislav Ivanov (Varna University of Management, Bulgaria), Dr Craig Webster (Ball State University, USA). |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
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| Name of producer, publisher, distributor, manufacturer |
Emerald Publishing Limited, |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
1 online resource (xxi, 274 pages) |
| 500 ## - GENERAL NOTE |
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| General note |
Includes index. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
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| Bibliography, etc. note |
Includes bibliographical references. |
| 505 0# - FORMATTED CONTENTS NOTE |
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| Formatted contents note |
Introduction: RAISA in future travel-related industries / Stanislav Ivanov and Craig Webster -- Section 1: Theoretical issues of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 1. Conceptual framework of the use of robots, artificial intelligence and service automation in travel, tourism, and hospitality companies / Stanislav Ivanov and Craig Webster -- 2. Economic fundamentals of the use of robots, artificial intelligence and service automation in travel, tourism and hospitality / Stanislav Ivanov and Craig Webster -- 3. Self-service technologies in the travel, tourism and hospitality sectors - principles and practice / Petranka Kelly, Jennifer Lawlor and Michael Mulvey -- 4. Customer attitudes towards robots in travel, tourism and hospitality - a conceptual framework / Velina Kazandzhieva and Hristina Filipova -- 5. Making sense of robots - consumer discourse on robots in tourism and hospitality service settings / Ulrike Gretzel and Jamie Murphy -- 6. Chatbot adoption in tourism services: a conceptual exploration / Dandison C. Ukpabi, Bilal Aslam and Heikki Karjaluoto -- 7. The impact of robots, artificial intelligence, and service automation on service quality and service experience in hospitality / Nikola Naumov -- 8. Greggg - a scalable high performance, low cost hospitality robot / Sam R. Thangiah, Michael Karavias, Ryan Caldwell, Matthew Wherry, Jessica Seibert, Abdullah Wahbeh, Zachariah Miller and Alexander Gessinger -- Section 2: Application of robots, artificial intelligence and service automation in travel, tourism and hospitality -- 9. Robots, artificial intelligence and service automation in hotels / Georgina Lukanova and Galina Ilieva -- 10. Robots, artificial intelligence and service automation in restaurants / Katerina Berezina, Olena Cifci and Cihan Cobanoglu -- 11. Robots, artificial intelligence and service automation in travel agencies and tourist information centres / Maya Ivanova -- 12. Robots, artificial intelligence and service automation to the core: remastering experiences at museums / Nuria Recuero Virto and Maria Francisca Blasco Lopez -- 13. The role of robots, artificial intelligence and service automation in events / Alfred Ogle and David Lamb. |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include: economic fundamentals customer attitudes chatbot adoption service quality Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongside this, the business insights and case studies examined in the book offer practitioners guidance on how these technologies can and will be incorporated into organizations, particularly those in the travel and tourism industry. |
| 588 0# - SOURCE OF DESCRIPTION NOTE |
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| Source of description note |
Print version record. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Technological innovations |
| General subdivision |
Management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Business enterprises |
| General subdivision |
Technological innovations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Tourism |
| General subdivision |
Technological innovations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Technological innovations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Robotics. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Automation. |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Technology & Engineering, Automation. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Artificial intelligence. |
| Source of heading or term |
bicssc |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Ivanov, Stanislav, |
| Relator term |
editor. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Webster, Craig, |
| Relator term |
editor. |
| 776 ## - ADDITIONAL PHYSICAL FORM ENTRY |
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| International Standard Book Number |
9781787566880 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
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| Uniform Resource Identifier |
<a href="https://doi.org/10.1108/9781787566873">https://doi.org/10.1108/9781787566873</a> |
