MARC details
| 000 -LEADER |
|---|
| fixed length control field |
05430nam a2200457Ka 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
bslw06351700 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UtOrBLW |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20210303085344.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS |
|---|
| fixed length control field |
m d |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
cr un||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
101115s2006 enk o 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781849504119 (electronic bk.) : |
| Terms of availability |
£58.95 ; €82.95 ; $106.95 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UtOrBLW |
| Transcribing agency |
UtOrBLW |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
BF531 |
| Item number |
.I53 2006 |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
JMJ |
| Source |
bicssc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
PSY |
| Source |
bicssc |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
PSY021000 |
| Source |
bisacsh |
| 072 #7 - SUBJECT CATEGORY CODE |
|---|
| Subject category code |
SOC000000 |
| Source |
bisacsh |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
316.613.4 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
152.4 |
| Edition number |
22 |
| 245 00 - TITLE STATEMENT |
|---|
| Title |
Individual and organizational perspectives on emotion management and display |
| Medium |
[electronic resource] / |
| Statement of responsibility, etc. |
edited Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Bingley, U.K. : |
| Name of publisher, distributor, etc. |
Emerald, |
| Date of publication, distribution, etc. |
2006. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
1 online resource (xxiii, 329 p.). |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Research on emotion in organizations, |
| International Standard Serial Number |
1746-9791 ; |
| Volume/sequential designation |
v. 2 |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Emotional intelligence and wise emotion regulation in the workplace / Stéphane Côté, Christopher T.H. Miners, Sue Moon -- Care in organizations : a conceptual lens to study emotions and capability / Dorthe Eide -- Emotional affects : developing understanding of healthcare organisation / Annabelle Mark -- Cultural differences in emotional labor in flight attendants / Céleste M. Brotheridge, Ian Taylor -- Emotion work across cultures : a comparison between the United States and Germany / Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf, Johannes Rank -- A conceptual model of the effects of emotional labor strategies on customer outcomes / Markus Groth, Thorsten Hennig-Thurau, Gianfranco Walsh -- Customer emotions in service failure and recovery encounters / Janet R. McColl-Kennedy, Amy K. Smith -- The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness / Vanessa Urch Druskat, Anthony T. Pescosolido -- Attribution and negative emotion displays by service providers in problematic service interactions / Kay Yoon, Lorna M. Doucet -- How to feel rationally : linking rational emotive behavior therapy with components of emotional intelligence / Matthias Spörrle, Isabell M. Welpe -- Leadership and the driving force of shame : a social constructionist analysis of narrative / Erika Sauer, Arja Ropo -- Beneath the masks : a critical incident focus on the emotions experienced in the worker/supervisor relationship / Fleur Piper, Nanette Monin -- Overview : individual and organizational perspectives on emotion management and display / Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Hartel. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Affect and emotion have been recognized as important factors in understanding behavior in organizations, as evidenced by the increasing frequency of special journal issues, themed conferences, and books and articles devoted to the topic. The articles in this volume represent a selection of the best papers presented at the Fourth International Conference on Emotions and Organizational Life (which was held in London, England, in June, 2004), together with invited papers by some of leading scholars in the field. The theme of this volume, Individual and Organizational Perspectives on Emotion Management and Display, concerns the management by organizations of the emotions of employees and the effects on individuals. It begins by looking at the effective self-management of emotion and how leaders can use emotions, intelligently and sometimes paradoxically, to foster effective personal and team outcomes, and goes on to examine the nature of emotionally charged incidents between employees and supervisors. The effective management of emotion is particularly relevant to organizational outcomes in service organizations. Specific chapters look at emotion work performed by employees in hospitality and healthcare organizations, and others consider the role that culture plays in the perceptions of service workers regarding emotion work. Others examine the critical interplay between characteristics of employees, organizational practices, and the emotions that customers experience when service encounters go awry. Finally the volume comes full circle in an examination of how the thinking strategies individuals use can foster 'adaptive emotions' and more emotionally intelligent, constructive responses to workplace stressors. This book features a selection of the best papers presented at the Fourth International Conference on Emotions and Organizational Life (London, UK, June, 2004). It represents a cross-section of cutting-edge research in the field and includes contributions from established leading scholars as well as the 'rising stars' in the field. |
| 588 0# - SOURCE OF DESCRIPTION NOTE |
|---|
| Source of description note |
Print version record |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Psychology |
| General subdivision |
Industrial & Organizational Psychology. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Social Science |
| General subdivision |
General. |
| Source of heading or term |
bisacsh |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Occupational & industrial psychology. |
| Source of heading or term |
bicssc |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Emotions. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Affect (Psychology) |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zerbe, W. J. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ashkanasy, Neal M., |
| Dates associated with a name |
1945- |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Härtel, Charmine E. J., |
| Dates associated with a name |
1959- |
| 711 2# - ADDED ENTRY--MEETING NAME |
|---|
| Meeting name or jurisdiction name as entry element |
International Conference on Emotions and Organizational Life |
| Number of part/section/meeting |
(4th : |
| Date of meeting |
2004 : |
| Location of meeting |
London, England) |
| 776 1# - ADDITIONAL PHYSICAL FORM ENTRY |
|---|
| International Standard Book Number |
9780762313105 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE |
|---|
| Uniform title |
Research on emotion in organizations ; |
| Volume/sequential designation |
v. 2. |
| 856 40 - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
<a href="https://www.emerald.com/insight/publication/doi/10.1016/S1746-9791(2006)2">https://www.emerald.com/insight/publication/doi/10.1016/S1746-9791(2006)2</a> |
| 913 ## - |
|---|
| -- |
BMEbacklist |
