Includes index.

Includes bibliographical references.

Section 1. HOSPITALITY AND EXPERIENCES Introduction; Hubb Ruël and Angelique Lombarts -- Chapter 1: Critical Discourse Analysis of Airbnb Reviews: Exploring Value Co-Creation; Levi van der Heijden and Tanya Bondarouk -- Chapter 2: Smart Resident-driven City Hospitality: An Explorative Study about how smart principles can create long-term value for the communities of the city center; Youree Park and Karoline Wiegerink -- Chapter 3: The Hospitable Patient Journey in a Dutch Cancer Clinic; Angelique Lombarts Section 2. TALENTS AND WORKFORCES IN THE HOSPITALITY SECTOR -- Chapter 4: A Qualitative Exploration of Sustainable Talent Management of Hospitality Interns Career Intentions based on their Pre-post and present Practical Placement Experiences.; Vicky Teeuwisse and David Branno -- Chapter 5: The Role of Organizational culture types on person-organization fit and organizational alienation levels of hotel; Yurdanur Yumuk and Hülya Kurgan Section 3. TECHNOLOGY AND SUSTAINABILITY Chapter 6 Making it Happen - A Strategy for Learners with Disabilities. Full Inclusiveness as an Innovation Agent; Karl Russel and Anja Hellenschmidt -- Chapter 7: Conformity of hospitality services to SDGs related to accessibility and technology; Nil Sonuḉ -- Chapter 8: Understanding corporate responsibility in the hospitality - a view based on the strategy-as-practices; Arjan van Rheede and Andriew Lim -- Chapter 9: Business Process Management Approach in the Hospitality Industry; Jan Han, Martin Petricek, and Stephan Chalupa -- Chapter 10: Sustainable development goals in hospitality management; Aldo Alvarez-Risco, Alfredo Estrada-Merino, and Ricardo Perez-Luyo -- Chapter 11: A case study on the impact of artificial intelligence on a hospitality company; Myriam Bounatirou and Andriew Lim.

Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology will generate international debate in the research and practice of hospitality management. It considers how the sector can and should innovate to respond to challenges such as talent scarcity, the growing ecological footprint, and technological developments. Volume 24 of Advanced Series in Management explores topics at the very heart of hospitality, by looking at meaningful encounters: positive, welcoming, genuinely service-oriented interactions between humans, and the role of technology in creating or improving these encounters. Human talent is essential to excellent service delivery and guest experience provision. It is also essential in the design and monitoring of technology-enabled guest or customer experience. Technology may be the service facilitator or it may be an experience enhancer. In today's globalizing platform economy, hospitality services are established most dominantly via technology-enabled platforms or networks. At the human interaction level, technology can deliver, support or intensify the hospitality experience. This volume is essential for researchers and students interested in the hospitality sector and the role of technology in creating a sustainable hospitality sector.

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