Includes index.

Service performance measurement : developing customer perspective calculators for the hotel industry / Choon-Chiang Leong -- Experience use history and typology of substitutability among hikers / Chung-Chi Wu, Shih-Yun Hsu, Wei-Ching Wang -- At-destination referrals, tie strength, and satisfaction / Paul D. Rompf, Denver E. Severt -- Service quality evaluation and multiattribute attitude measurement : the case of a chain steakhouse in Taiwan / David Y. Chang, Katerina Annaraud -- Using population projections to identify aspects of future tourism demand / Petra Glover, Bruce Prideaux -- What type of outsourcing relationship should hotels maintain? A model based on internal and relational strategic value / Tomás F. Espino-Rodríguez, Manuel Rodríguez-Díaz -- Chinese tourists visiting Singapore : pull and push factors / Tak-Kee Hui, David Wan, Miau Feng Chi -- Tourism economic impacts : the case of equine camping in southern Illinois / Kyungmi Kim, Zaher Hallab, Matthew Smith -- Exploring unspoken words : using ZMET to depict family vacationer mental models / Po-Ju Chen -- Predictors of turnover intentions of highly educated employees in the hospitality industry / Robert J. Blomme, Debbie M. Tromp, Arjan van Rheede -- Intervention analysis of inbound tourism : a case study of Taiwan / Jennifer C.H. Min -- Analyzing Romania's competitiveness as a tourism destination / Ana Bobirca, Cristiana Cristureanu.

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