Understanding reference transactions [electronic resource] : transforming an art into a science / edited by John V. Richardson, Jr.
Material type:
TextSeries: Library and information science (New York, N.Y.) ; v. 2.Publication details: San Diego, Calif. : Academic Press, c2002Description: 1 online resource (xviii, 208 p.) : illISBN: 9781849507974 (electronic bk.) :Subject(s): Reference services (Libraries) | Interviewing | Language Arts & Disciplines -- Library & Information Science -- General | Reference -- General | Library & information sciencesAdditional physical formats: No titleDDC classification: 025.52 LOC classification: Z711 | .U53 2002Online resources: Click here to access online | Item type | Current library | Call number | URL | Status | Date due | Barcode | Item holds |
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eBook
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Digital Library
Resources in this library are accessible in digital format e.g. eBooks or eJournals accessible online. |
Z711 .U53 2002 (Browse shelf(Opens below)) | Link to resource | Available |
Includes bibliographical references (p. 191-194) and index.
The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
Description based on print version record.
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