TY  - GEN
AU  - Stebbing, Lionel
TI  - Quality management in the service industry
T2  - Ellis Horwood series in applied science and industrial technology
SN  - 0137472633 (pbk.)
PY  - 1994///
CY  - nyu
PB  - Ellis Horwood
KW  - Programming
N1  - Lionel Stebbing
ER  -