Quality management in the service industry  print 

 - nyu  Ellis Horwood  1994 
 - 178 p.    24 cm.  178 p. ; ill. ; 24 cm. 
 - Ellis Horwood series in applied science and industrial technology .
<br/><br/> Lionel Stebbing. 
<br/><br/><label>ISBN: </label>0137472633 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Programming