TY  - BOOK
AU  - Gale T.Bradley
TI  - Managing customer value: creating quality and service that customers can see
SN  - 9780029110454 :
PY  - 1994///
CY  - New york
PB  - Macmillan
KW  - quality of products evaluation
KW  - consumer satisfaction evaluation
N1  - index
ER  -