TY  - BOOK
AU  - Rust Roland T.
AU  - Anthony J.Zahorik,Timothy L.Keiningham
TI  - Return On Quality: measuring the financial impact for your company's quest for quality 
SN  - 1557385475 :
PY  - 1994///
CY  - Chicago
PB  - Probus Publishing Company
KW  - Financial Impact
N1  - Includes index
ER  -