TY  - BOOK
AU  - Härtel,Charmine E.J.
AU  - Zerbe,Wilfred J.
AU  - Ashkanasy,Neal M.
TI  - Emotions and service in the digital age
T2  - Research on emotion in organizations
SN  - 9781839092619
AV  - T14.5 .E46 2020
U1  - 303.483 23
PB  - Emerald Publishing Limited
KW  - Technology
KW  - Social aspects
KW  - Psychological aspects
KW  - Emotions
KW  - Research
KW  - Psychology, Emotions
KW  - bisacsh
KW  - Psychology: emotions
KW  - bicssc
N1  - Includes index; Includes bibliographical references; Part I: The digital age -- Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel  -- Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel  -- Chapter 3: The evolution is now: service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck -- Part II: Adapting to the digital age  -- Chapter 4: Focusing on the human element: effective coaching in the digital age; Jennifer A. Nash  -- Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel  -- Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships; Prisca Brosi and Marvin Schuth  -- Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman -- Part III: Emotions and care in the digital age  -- Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors; Sunita Ramam Rupavataram  -- Chapter 9: Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen  -- Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach; Daphna Brueller, Nir N. Brueller and Etty Doveh  -- Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright  -- Chapter 12: Family business social responsibility. Is CSR different in family firms?; Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas
UR  - https://doi.org/10.1108/s1746-9791202016
ER  -