TY  - BOOK
AU  - Richardson,John V.
TI  - Understanding reference transactions: transforming an art into a science 
T2  - Library and information science,
AV  - Z711 .U53 2002
U1  - 025.52 22
PY  - 2002///
CY  - San Diego, Calif.
PB  - Academic Press
KW  - Reference services (Libraries)
KW  - Interviewing
KW  - Language Arts & Disciplines
KW  - Library & Information Science
KW  - General
KW  - bisacsh
KW  - Reference
KW  - Library & information sciences
KW  - bicssc
N1  - Includes bibliographical references (p. 191-194) and index; The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson
N2  - The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies
UR  - https://www.emerald.com/insight/publication/doi/10.1108/S1876-0562(2002)02
ER  -