Customer relationship management & customer service 
edited by Annekie Brink and Adele Berndt 
 - extent vi, 204pages 
<br/><br/> includes reference and index 
<br/><br/><label>ISBN: </label>9780702161247 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations Management <br/>Customer services Management
<br/><br/><label>LC Class. No.: </label>HF5415.B75BRI