Georg R. Beiharz <br/><br/>
Quality management in service organisations 
by Georg R. Beiharz and Ross L. Chapman 
 - extent x,213pages 
<br/><br/> includes reference and index 
<br/><br/><label>ISBN: </label>9780582803459 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services Australia Management <br/>Customer services Management<br/>Service industries Management
<br/><br/><label>LC Class. No.: </label>HF5415.5B45BEI