TY  - BOOK
AU  - Harris,R.Lee
TI  - The customer is king!
SN  - 0873891228
AV  - HF5415.5 .H293 1991
U1  - 658.8/12 20
PY  - 1991///
CY  - Milwaukee, Wis.
PB  - ASQC Quality Press
KW  - Customer services
N1  - Includes index
ER  -