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		The V-model of service quality : an exploration of African customer service delivery metrics / by Grafton Whyte (University of Namibia, Namibia). by Whyte, Grafton [author.]. Series: Emerald pointsMaterial type: Text; Format: print available online ; Literary form: Not fiction Publisher: Emerald Publishing Limited, Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: HF5415.5 .W49 2018. Place hold Add to cart (remove)
		Customer experience innovation : how to get a lasting market edge / by Robert Dew, with Cyrus Allen. by Dew, Robert [author.] \| Allen, Cyrus [author.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Emerald Publishing Limited, Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: HF5415.335 .C87 2018. Place hold Add to cart (remove)

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