Catholic University of Zimbabwe Library
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		The V-model of service quality : an exploration of African customer service delivery metrics / by Grafton Whyte (University of Namibia, Namibia). by Whyte, Grafton [author.]. Series: Emerald pointsMaterial type: Text; Format: print available online ; Literary form: Not fiction Publisher: Emerald Publishing Limited, Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: HF5415.5 .W49 2018. Place hold Add to cart (remove)
		Customer experience innovation : how to get a lasting market edge / by Robert Dew, with Cyrus Allen. by Dew, Robert [author.] \| Allen, Cyrus [author.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Emerald Publishing Limited, Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: HF5415.335 .C87 2018. Place hold Add to cart (remove)
		Mistreatment in organizations [electronic resource] / edited by Pamela L. Perrewe<U+0301>, Jonathon R.B. Halbesleben, Christopher C. Rosen. by Perrewe, Pamela L \| Halbesleben, Jonathon R. B \| Rosen, Christopher C. Series: Research in occupational stress and well being ; v. 13.Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Bingley, U.K. : Emerald, 2015Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: HF5549.5.E43 M57 2015. Place hold Add to cart (remove)
		Creating and managing superior customer value [electronic resource] / edited by Arch G. Woodside, Francesca Golfetto, Michael Gibbert. by Woodside, Arch G \| Golfetto, Francesca \| Gibbert, Michael. Series: Advances in business marketing and purchasing ; v. 14.Material type: Text; Format: available online ; Literary form: Not fiction ; Audience: Specialized; Publication details: [Bingley, Eng.] : Emerald JAI, 2008Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: HF5415.5 .C74 2008. Place hold Add to cart (remove)
		Evaluating marketing actions and outcomes [electronic resource] / edited by Arch G. Woodside. by Woodside, Arch G. Series: Advances in business marketing and purchasing ; v. 12.Material type: Text; Format: available online ; Literary form: Not fiction Publication details: Oxford : Elsevier, 2003Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: HF5415.13 .E93 2003. Place hold Add to cart (remove)
		Customer relationship management & customer service edited by Annekie Brink and Adele Berndt Material type: Text; Format: print ; Literary form: Not fiction South Africa Juta academic ©2004Availability: Items available for loan: CUZ Harare Campus (1) Call number: HF5415.B75BRI. Place hold Add to cart (remove)

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