000 00466 a2200145 4500
245 _aQuality management in the service industry
_hprint
020 _a0137472633 (pbk.)
700 _aStebbing, Lionel
650 _aProgramming
005 20191017173843.0
260 _anyu
_bEllis Horwood
_c1994
084 _aHD9980.5 .S75 1994
300 _a178 p.
_b 24 cm.
_c178 p. ; ill. ; 24 cm.
500 _aLionel Stebbing.
490 _aEllis Horwood series in applied science and industrial technology
999 _c10824
_d10824