000			00369nam a2200133Ia 4500
008			191206s9999 xx 000 0 und d
020			_a0883902958 (alk. pap
090			_aHD62.15J33
245		0	_aImplementing total quality management: an overview
260			_aPfeiffer
260			_ccc1991
300			_a"xv, 143 p. : ill. ; 24 cm."
999			_c16202 _d16202