| 000 | 00434nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 191206s9999 xx 000 0 und d | ||
| 020 | _a0137472633 (pbk.) | ||
| 090 | _aPZS4.B2173 | ||
| 245 | 0 | _aQuality management in the service industry | |
| 260 | _aEllis Horwood | ||
| 260 | _bEllis Horwood series in applied science and industrial technology | ||
| 260 | _cc1994 | ||
| 300 | _a178 p. ; ill. ; 24 cm. | ||
| 999 |
_c16756 _d16756 |
||