000			03756nam a2200469Ii 4500
001			9781839092619
003			UtOrBLW
005			20210303084720.0
006			m o d
007			cr un|||||||||
008			201016s2020 enk ob 001 0 eng d
020			_a9781839092619
040			_aUtOrBLW _beng _erda _cUtOrBLW
050		4	_aT14.5 _b.E46 2020
072		7	_aPSY013000 _2bisacsh
072		7	_aJMQ _2bicssc
080			_a159.942
082	0	4	_a303.483 _223
245	0	0	_aEmotions and service in the digital age / _cedited by Charmine E. J. Härtel (University of Queensland, Australia), Wilfred J. Zerbe (Fairleigh Dickinson University, Canada) and Neal M. Ashkanasy.
264		1	_bEmerald Publishing Limited,
300			_a1 online resource (280 pages)
490	1		_aResearch on emotion in organizations ; _v16
500			_aIncludes index.
504			_aIncludes bibliographical references.
505	0		_aPart I: The digital age -- Chapter 1: What the digital age is and means for workers, services, and emotions scholars and practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel -- Chapter 2: Technologically Altered realities: a realm for new emotions research, training, and management possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel -- Chapter 3: The evolution is now: service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck -- Part II: Adapting to the digital age -- Chapter 4: Focusing on the human element: effective coaching in the digital age; Jennifer A. Nash -- Chapter 5: Development and evaluation of an online coaching model for medical students' and doctors' mental and physical wellbeing management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel -- Chapter 6: Leaders' emotion expressions in digital communication: defining social distance in leader-follower-relationships; Prisca Brosi and Marvin Schuth -- Chapter 7: Opportunities, tools and new insights: evidence on emotions in service from analyses of digital traces data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman -- Part III: Emotions and care in the digital age -- Chapter 8: Can care and cure co - exist in age of internet influenced health care? Psychological androgyny and emotional intelligence in Indian doctors; Sunita Ramam Rupavataram -- Chapter 9: Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen -- Chapter 10: Expressing negative emotions in work relationships and affective organizational commitment: a latent difference score approach; Daphna Brueller, Nir N. Brueller and Etty Doveh -- Chapter 11: Openness as moderator between feeling bored and managers' decision-making competence: a study of managers in the retail industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright -- Chapter 12: Family business social responsibility. Is CSR different in family firms?; Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas.
588	0		_aPrint version record.
650		0	_aTechnology _xSocial aspects.
650		0	_aTechnology _xPsychological aspects.
650		0	_aEmotions _xResearch.
650		7	_aPsychology, Emotions. _2bisacsh
650		7	_aPsychology: emotions. _2bicssc
700	1		_aHärtel, Charmine E. J., _eeditor.
700	1		_aZerbe, Wilfred J., _eeditor.
700	1		_aAshkanasy, Neal M., _eeditor.
776			_z9781839092602
830		0	_aResearch on emotion in organizations ; _v16.
856	4	0	_uhttps://doi.org/10.1108/s1746-9791202016
999			_c29327 _d29327