000			03586nam a2200421Ii 4500
001			9781789737233
003			UtOrBLW
005			20210303084807.0
006			m o d
007			cr un|||||||||
008			191115t20192020enk o 001 0 eng d
020			_a9781789737233 (e-book)
040			_aUtOrBLW _beng _erda _cUtOrBLW
050		4	_aHD30.2 _b.G37 2019
072		7	_aKJMV3 _2bicssc
072		7	_aBUS083000 _2bisacsh
080			_a658
082	0	4	_a658.4038 _223
100	1		_aGarcia-Perez, Alexeis, _eauthor.
245	1	0	_aDesigning and tracking knowledge management metrics / _cAlexeis Garcia-Perez (Coventry University, UK), Farah Gheriss (International Monetary Fund, USA), and Denise Bedford (Georgetown University, USA).
264		1	_bEmerald Publishing Limited,
300			_a1 online resource (xxiv, 242 pages) ; _ccm.
490	0		_aWorking methods for knowledge management
500			_aIncludes index.
505	0		_aPrelims -- Section 1: Metrics as a Decision-Making Tool -- Chapter 1: Metrics In Business and Knowledge Management -- Chapter 2: Decision-Making Models and Factors -- Chapter 3: Decision Processes and Methods -- Chapter 4: Whole Organization Metrics Strategy -- Section 2: Building the Organizations Capacity for Knowledge Management Metrics -- Chapter 5: Knowledge Management Metrics Architecture and Infrastructure -- Chapter 6: Metrics For Knowledge in The Business Process -- Chapter 7: Metrics for Knowledge Management Capabilities -- Chapter 8: Metrics For Knowledge Capital Assets -- Section 3: Measurement Methods and Sources -- Chapter 9: Measurement, Reliability, and Validity -- Chapter 10: Sources of Evidence For Your Metrics -- Section 4: Implementing the Measurement Strategy -- Chapter 11: Engaging Around Metrics -- Chapter 12: Governance Sustaining the Metrics Strategy -- Appendix: Developing A Knowledge Metrics Strategy A Project Plan -- Index.
520			_aKnowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically.Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come together to supply a fundamental discussion of measurement cultures and philosophy, types of metrics, and how to use metrics to grow an organization. They offer a guide for knowledge management professionals to report on progress against goals and targets in terms that are understandable and comparable to their organizational peers, enabling professionals from across businesses to communicate with metrics and engage in wider discussion about the process of achieving organizational visions.Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers on the path to improving metric literacy across their organizations.
650		0	_aKnowledge management.
650		7	_aBusiness & Economics _xInformation Management. _2bisacsh
650		7	_aKnowledge management. _2bicssc
700	1		_aGheriss, Farah, _eauthor.
700	1		_aBedford, Denise, _eauthor.
776			_z9781789737264
856	4	0	_uhttps://www.emerald.com/insight/publication/doi/10.1108/9781789737233
999			_c29593 _d29593