| 000 | 02755nam a2200421Ii 4500 | ||
|---|---|---|---|
| 001 | 9781789732511 | ||
| 003 | UtOrBLW | ||
| 005 | 20210303084852.0 | ||
| 006 | m o d | ||
| 007 | cr un||||||||| | ||
| 008 | 190315s2019 enk o 001 0 eng d | ||
| 020 | _a9781789732511 (e-book) | ||
| 040 |
_aUtOrBLW _beng _erda _cUtOrBLW |
||
| 050 | 4 |
_aHC79.I55 _bW44 2019 |
|
| 072 | 7 |
_aKJC _2bicssc |
|
| 072 | 7 |
_aBUS020000 _2bisacsh |
|
| 080 | _a303 | ||
| 082 | 0 | 4 |
_a303.4833 _223 |
| 100 | 1 |
_aWeed-Schertzer, Beverly, _eauthor. |
|
| 245 | 1 | 0 |
_aDelivering ITSM for business maturity : _ba practical framework / _cby Beverly Weed-Schertzer. |
| 264 | 1 | _bEmerald Publishing Limited, | |
| 300 | _a1 online resource (xv, 183 pages). | ||
| 490 | 1 | _aEmerald points | |
| 500 | _aIncludes index. | ||
| 505 | 0 | _aPrelims -- Introduction -- 1. The authentic service progression (TASP) -- 2. ITSM fundamentals -- 3. ITSM culture -- 4. ITSM connected -- Appendix 1. Metrics for vital ITSM processes -- Appendix 2. Example job mapping to ITSM roles -- Appendix 3. Acronyms -- Appendix 4. ITSM business maturity metrics (I-BMM) -- Index. | |
| 520 | _aIT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture of business maturity. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.Delivering ITSM for Business Maturity: A Practical Framework helps business leaders and corporate thinkers navigate their way to a successful and high performing ITSM model. Using an original combination of yoga science and service management principles, Weed-Schertzer offers business professionals a way of taking back control of their ITSM program, and helps with innovation for those starting a new one. For anyone in the information technologies profession, or for managers of IT professionals, this book is an unmissable guide to creating a strong, forward-thinking foundation for ITSM processes. | ||
| 588 | 0 | _aPrint version record | |
| 650 | 0 |
_aInformation technology _xManagement. |
|
| 650 | 7 |
_aBusiness & Economics _xDevelopment _xBusiness Development. _2bisacsh |
|
| 650 | 7 |
_aBusiness strategy. _2bicssc |
|
| 776 | _z9781789732542 | ||
| 830 | 0 | _aEmerald points. | |
| 856 | 4 | 0 | _uhttps://www.emerald.com/insight/publication/doi/10.1108/9781789732511 |
| 999 |
_c29858 _d29858 |
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