000			03388nam a2200457Ii 4500
001			9781787563834
003			UtOrBLW
005			20210303084911.0
006			m o d
007			cr un|||||||||
008			181017s2018 enk b 001 0 eng d
020			_a9781787563834 (e-book)
040			_aUtOrBLW _beng _erda _cUtOrBLW
050	0	4	_aHF5415.5 _b.Q35 2018
072		7	_aKNSG _2bicssc
072		7	_aBUS081000 _2bisacsh
080			_a658.8
082	0	4	_a658.812 _223
245	0	0	_aQuality services and experiences in hospitality and tourism / _cedited by Liping A. Cai and Pooya Alaedini.
264		1	_bEmerald Publishing Limited,
300			_a1 online resource (xvii, 314 pages) ; _ccm.
490	1		_aBridging tourism theory and practice, _x2042-1443 ; _vvolume 9
504			_aIncludes bibliographical references and index.
505	0		_aPrelims -- Introduction: integrating experiences in the study of service quality -- Destinations in Iran, Hong Kong, and the United States -- Tourists at the core -- Hotels, conferences, and big data -- References -- Index.
520			_aThis volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the academic realm of service quality, and examine the quality issues of both services provided and experiences encountered across a wide spectrum of tourism sectors. As such, it provides new intelligence and contributes to the study of new consumers, as well as organizations and destinations that serve and host them. The book continues the series' tradition of connecting scholarly works and real-world cases, with a unique mix of geographic representations. The majority of its chapters are drawn from the proceedings of the 2016 conference on Service Quality in Hospitality and Tourism: Experiencing Persian Heritage held in Isfahan, Iran. The regional focus of the conference is augmented in this book with contributions from elsewhere, resulting in a more diverse and global context for the treatment of quality services and experiences in hospitality and tourism. The volume will appeal to academic scholars and industry professionals interested in exploring new frontiers of knowledge on the subject. Organized in three parts with distinctive themes, the chapters are appropriate course readings, either collectively or selectively, for undergraduate and graduate students in educational programs focusing on global curricula.
588	0		_aPrint version record
650		0	_aCustomer services _xQuality control.
650		0	_aHospitality _xCustomer services.
650		0	_aTourism _xCustomer services.
650		7	_aBusiness & Economics _xIndustries _xHospitality, Travel & Tourism. _2bisacsh
650		7	_aTourism industry. _2bicssc
700	1		_aCai, Liping A., _eeditor.
700	1		_aAlaedini, Pooya, _d1967- _eeditor.
776			_z9781787563841
830		0	_aBridging tourism theory and practice ; _vv. 9. _x2042-1443
856	4	0	_uhttps://www.emerald.com/insight/publication/doi/10.1108/S2042-144320189
999			_c29994 _d29994