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008			160927s2016 enk eob 000 0 eng d
020			_a9781786350596 (electronic bk.)
040			_aUtOrBLW
050		4	_aHD42 _b.M36 2016
072		7	_aKNXB _2bicssc
072		7	_aKNX _2bicssc
072		7	_aBUS082000 _2bisacsh
080			_a658.3
082	0	4	_a658.4053 _223
245	0	0	_aManaging and resolving workplace conflict _h[electronic resource] / _cedited by David B. Lipsky, Ariel C. Avgar, J. Ryan Lamare.
260			_aBingley, U.K. : _bEmerald, _c2016.
300			_a1 online resource (xxxi, 246 p.)
490	1		_aAdvances in industrial and labor relations, _x0742-6186 ; _vv. 22
504			_aIncludes bibliographical references.
505	0		_aIntroduction: new research on managing and resolving workplace conflict: setting the stage / David Lipsky, Ariel Avgar, J. Ryan Lamare -- Conflict and employment relations in the individual rights era / Alexander Colvin -- Resolving workplace conflicts through litigation: evidence, analysis, and implications / David Lewin -- Remedy-seeking responses to discrimination: does management-employee similarity matter? / Cynthia L. Gramm, John Schnell -- Employment lawyers and mandatory arbitration: facilitating or forestalling access to justice? / Mark Gough -- Beyond repeat players: experience and employment arbitration outcomes in the securities industry / J. Ryan Lamare -- Networked dispute resolution: the national implementation body in Irish industrial relations / William Roche, Colman Higgins -- Toward a system of conflict management? cultural change and resistance in a healthcare organization / Paul Latreille, Richard Saundry -- Treating conflict: the adoption of a conflict management system in a hospital setting / Ariel Avgar.
520			_aIn recent years many employers in the U.S., Great Britain, Ireland, and elsewhere, often in partnership with their unions, have turned to new approaches to managing and resolving workplace disputes. In the U.S. this movement is often called "alternative dispute resolution" (ADR), an approach that involves the use of mediation, arbitration, and other third-party dispute resolution techniques, rather than litigation, to resolve workplace disputes. Some employers have established so-called "conflict management systems," a pro-active, strategic approach to handling workplace conflict. This volume contains chapters by some of the worlds leading scholars of workplace dispute resolution and conflict management as well as chapters by emerging younger scholars in these fields. The chapters present original research that combines cutting-edge thinking about the theoretical dimensions of ADR and conflict management along with rigorous empirical analyses of real-life data.
588	0		_aPrint version record
650		7	_aBusiness & Economics _xIndustrial Management. _2bisacsh
650		7	_aIndustrial relations. _2bicssc
650		7	_aIndustrial relations & safety. _2bicssc
650		0	_aConflict management.
700	1		_aLipsky, David B., _d1939-
700	1		_aAvgar, Ariel C.
700	1		_aLamare, J. Ryan.
700	1		_aGollan, Paul.
700	1		_aLewin, David, _d1943-
776	1		_z9781786350602
830		0	_aAdvances in industrial and labor relations ; _vv. 22.
856	4	0	_uhttps://www.emerald.com/insight/publication/doi/10.1108/S0742-6186201622
999			_c30527 _d30527