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005			20210303085051.0
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008			150714s2015 enk o 000 0 eng d
020			_a9781785601163 (electronic bk.) : _cĐ82.95 : E<U+0301>113.95 : $144.95
040			_aUtOrBLW _cUtOrBLW
050		4	_aHF5549.5.E43 _bM57 2015
072		7	_aJMJ _2bicssc
072		7	_aMED003050 _2bisacsh
080			_a658.3
082	0	4	_a658.473 _223
245	0	0	_aMistreatment in organizations _h[electronic resource] / _cedited by Pamela L. Perrewe<U+0301>, Jonathon R.B. Halbesleben, Christopher C. Rosen.
260			_aBingley, U.K. : _bEmerald, _c2015.
300			_a1 online resource (xiv, 270 p.)
490	1		_aResearch in occupational stress and well being, _x1479-3555 ; _vv. 13
505	0		_aCan I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore.
520			_aThe objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe.
588	0		_aPrint version record
650		7	_aMedical _xAllied Health Services / Occupational Therapy. _2bisacsh
650		7	_aOccupational & industrial psychology. _2bicssc
650		0	_aEmployees _xAbuse of.
650		0	_aQuality of work life.
650		0	_aJob stress.
650		0	_aCustomer relations.
700	1		_aPerrewe, Pamela L.
700	1		_aHalbesleben, Jonathon R. B.
700	1		_aRosen, Christopher C.
776	0		_z9781785601170
830		0	_aResearch in occupational stress and well being ; _vv. 13.
856	4	0	_uhttps://www.emerald.com/insight/publication/doi/10.1108/S1479-3555201513
999			_c30677 _d30677