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007			cr un|||||||||
008			120629s2012 enka o 000 0 eng d
020			_a9781780526775 (electronic bk.) : _c£82.95 ; €121.95 ; $154.95
040			_aUtOrBLW _cUtOrBLW
050		4	_aHD58.7 _b.E97 2012
072		7	_aKJU _2bicssc
072		7	_aBUS085000 _2bisacsh
080			_a658.3
082	0	4	_a302.35 _223
245	0	0	_aExperiencing and managing emotions in the workplace _h[electronic resource] / _cedited by Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe.
260			_aBingley, U.K. : _bEmerald, _c2012.
300			_a1 online resource (xvi, 399 p.) : _bill.
490	1		_aResearch on emotion in organizations, _x1746-9791 ; _vv. 8
505	0		_aOverview : experiencing and managing emotions in the workplace / Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe -- ch. 1. The emotion experiences of employees in a work setting / Cara Jonker, Nadia Botma -- ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment / Nadia Botma, Cara Jonker -- ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing / Deanna Geddes, Lisa T. Stickney -- ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand' / Laura Petitta, Valerio Ghezzi -- ch. 5. Measuring affect over time : the momentary affect scale / Phillip Gee, Timothy Ballard, Gillian Yeo, Andrew Neal -- ch. 6. Emotional responses to the injustice of organizational change : a qualitative study / Roy K. Smollan -- ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory / Brona Russell, Jacob Eisenberg -- ch. 8. Affect and employee proactivity : a goal-regulatory perspective / Uta K. Bindl, Sharon K. Parker -- ch. 9. A model of compassionate responses to anger expression / Angela Zenteno-Hidalgo, Deanna Geddes -- ch. 10. Trading in emotions : a closer examination of emotional labor / Frances M. Peart, Amanda M. Roan, Neal M. Ashkanasy -- ch. 11. The emotion work of police / Catherine S. Daus, Shanique Brown -- ch. 12. Emotion regulation strategies among customer service employees : a motivational approach / Michel Cossette, Ursula Hess -- ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications / Jochen I. Menges -- ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research / Catherine S. Daus, Marie T. Dasborough, Peter J. Jordan, Neal M. Ashkanasy.
520			_aThis volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings.
588	0		_aPrint version record
650		7	_aBusiness & Economics _xOrganizational Behavior. _2bisacsh
650		7	_aOrganizational theory & behaviour. _2bicssc
650		0	_aOrganizational behavior.
650		0	_aWork _xPsychological aspects.
650		0	_aEmotions _xSocial aspects.
700	1		_aAshkanasy, Neal M., _d1945-
700	1		_aHärtel, Charmine E. J., _d1959-
700	1		_aZerbe, W. J.
776	1		_z9781780526768
830		0	_aResearch on emotion in organizations ; _vv. 8.
856	4	0	_uhttps://www.emerald.com/insight/publication/doi/10.1108/S1746-9791(2012)8
999			_c31133 _d31133