000			05430nam a2200457Ka 4500
001			bslw06351700
003			UtOrBLW
005			20210303085344.0
006			m d
007			cr un|||||||||
008			101115s2006 enk o 000 0 eng d
020			_a9781849504119 (electronic bk.) : _c£58.95 ; €82.95 ; $106.95
040			_aUtOrBLW _cUtOrBLW
050		4	_aBF531 _b.I53 2006
072		7	_aJMJ _2bicssc
072		7	_aPSY _2bicssc
072		7	_aPSY021000 _2bisacsh
072		7	_aSOC000000 _2bisacsh
080			_a316.613.4
082	0	4	_a152.4 _222
245	0	0	_aIndividual and organizational perspectives on emotion management and display _h[electronic resource] / _cedited Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Härtel.
260			_aBingley, U.K. : _bEmerald, _c2006.
300			_a1 online resource (xxiii, 329 p.).
490	1		_aResearch on emotion in organizations, _x1746-9791 ; _vv. 2
505	0		_aEmotional intelligence and wise emotion regulation in the workplace / Stéphane Côté, Christopher T.H. Miners, Sue Moon -- Care in organizations : a conceptual lens to study emotions and capability / Dorthe Eide -- Emotional affects : developing understanding of healthcare organisation / Annabelle Mark -- Cultural differences in emotional labor in flight attendants / Céleste M. Brotheridge, Ian Taylor -- Emotion work across cultures : a comparison between the United States and Germany / Andrea Fischbach, Katrin Meyer-Gomes, Dieter Zapf, Johannes Rank -- A conceptual model of the effects of emotional labor strategies on customer outcomes / Markus Groth, Thorsten Hennig-Thurau, Gianfranco Walsh -- Customer emotions in service failure and recovery encounters / Janet R. McColl-Kennedy, Amy K. Smith -- The impact of emergent leader's emotionally competent behavior on team trust, communication, engagement, and effectiveness / Vanessa Urch Druskat, Anthony T. Pescosolido -- Attribution and negative emotion displays by service providers in problematic service interactions / Kay Yoon, Lorna M. Doucet -- How to feel rationally : linking rational emotive behavior therapy with components of emotional intelligence / Matthias Spörrle, Isabell M. Welpe -- Leadership and the driving force of shame : a social constructionist analysis of narrative / Erika Sauer, Arja Ropo -- Beneath the masks : a critical incident focus on the emotions experienced in the worker/supervisor relationship / Fleur Piper, Nanette Monin -- Overview : individual and organizational perspectives on emotion management and display / Wilfred J. Zerbe, Neal M. Ashkanasy, Charmine E.J. Hartel.
520			_aAffect and emotion have been recognized as important factors in understanding behavior in organizations, as evidenced by the increasing frequency of special journal issues, themed conferences, and books and articles devoted to the topic. The articles in this volume represent a selection of the best papers presented at the Fourth International Conference on Emotions and Organizational Life (which was held in London, England, in June, 2004), together with invited papers by some of leading scholars in the field. The theme of this volume, Individual and Organizational Perspectives on Emotion Management and Display, concerns the management by organizations of the emotions of employees and the effects on individuals. It begins by looking at the effective self-management of emotion and how leaders can use emotions, intelligently and sometimes paradoxically, to foster effective personal and team outcomes, and goes on to examine the nature of emotionally charged incidents between employees and supervisors. The effective management of emotion is particularly relevant to organizational outcomes in service organizations. Specific chapters look at emotion work performed by employees in hospitality and healthcare organizations, and others consider the role that culture plays in the perceptions of service workers regarding emotion work. Others examine the critical interplay between characteristics of employees, organizational practices, and the emotions that customers experience when service encounters go awry. Finally the volume comes full circle in an examination of how the thinking strategies individuals use can foster 'adaptive emotions' and more emotionally intelligent, constructive responses to workplace stressors. This book features a selection of the best papers presented at the Fourth International Conference on Emotions and Organizational Life (London, UK, June, 2004). It represents a cross-section of cutting-edge research in the field and includes contributions from established leading scholars as well as the 'rising stars' in the field.
588	0		_aPrint version record
650		7	_aPsychology _xIndustrial & Organizational Psychology. _2bisacsh
650		7	_aSocial Science _xGeneral. _2bisacsh
650		7	_aOccupational & industrial psychology. _2bicssc
650		0	_aEmotions.
650		0	_aAffect (Psychology)
700	1		_aZerbe, W. J.
700	1		_aAshkanasy, Neal M., _d1945-
700	1		_aHärtel, Charmine E. J., _d1959-
711	2		_aInternational Conference on Emotions and Organizational Life _n(4th : _d2004 : _cLondon, England)
776	1		_z9780762313105
830		0	_aResearch on emotion in organizations ; _vv. 2.
856	4	0	_uhttps://www.emerald.com/insight/publication/doi/10.1016/S1746-9791(2006)2
913			_1BMEbacklist
999			_c31749 _d31749