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| 007 | cr un||||||||| | ||
| 008 | 101115s2002 caua ob 001 0 eng | ||
| 010 | _a 2002102555 | ||
| 020 | _z0125877803 (acid-free paper) | ||
| 020 |
_a9781849507974 (electronic bk.) : _c£64.95 ; <U+0080>90.95 ; $116.95 |
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| 040 |
_aUtOrBLW _cUtOrBLW |
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| 050 | 4 |
_aZ711 _b.U53 2002 |
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_aGL _2bicssc |
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_aLIB _2bicssc |
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_aLAN025000 _2bisacsh |
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_aREF000000 _2bisacsh |
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| 080 | _a025.5 | ||
| 082 | 0 | 4 |
_a025.52 _222 |
| 245 | 0 | 0 |
_aUnderstanding reference transactions _h[electronic resource] : _btransforming an art into a science / _cedited by John V. Richardson, Jr. |
| 260 |
_aSan Diego, Calif. : _bAcademic Press, _cc2002. |
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| 300 |
_a1 online resource (xviii, 208 p.) : _bill. |
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| 490 | 1 |
_aLibrary and information science, _x1876-0562 ; _vv. 2 |
|
| 504 | _aIncludes bibliographical references (p. 191-194) and index. | ||
| 505 | 0 | _aThe multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson. | |
| 520 | _aThe goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. | ||
| 588 | _aDescription based on print version record. | ||
| 650 | 0 | _aReference services (Libraries) | |
| 650 | 0 | _aInterviewing. | |
| 650 | 7 |
_aLanguage Arts & Disciplines _xLibrary & Information Science _xGeneral. _2bisacsh |
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| 650 | 7 |
_aReference _xGeneral. _2bisacsh |
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| 650 | 7 |
_aLibrary & information sciences. _2bicssc |
|
| 700 | 1 |
_aRichardson, John V., _d1949- |
|
| 776 | 1 | _z9780125877800 | |
| 830 | 0 |
_aLibrary and information science (New York, N.Y.) ; _vv. 2. |
|
| 856 | 4 | 0 | _uhttps://www.emerald.com/insight/publication/doi/10.1108/S1876-0562(2002)02 |
| 913 | _1BMEbacklist | ||
| 999 |
_c32018 _d32018 |
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