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001			101775
003			KnowledgeUnlatched
005			20210303105135.0
006			m o d
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008			210129p20172019gw o u00| u ger d
037			_5BiblioBoard
245	0	0	_aInterkulturelle Kompetenz Deutschland-Russland _b20 Critical Incidents mit Lösungmustern / _cRomy Henfling, Bettina Franzke.
020			_a9783763958481
029	1		_ahttps://library.biblioboard.com/ext/api/media/0a7f6f20-0f32-4d58-8f6f-585553872a50/assets/thumbnail.jpg
040			_aScCtBLL _cScCtBLL
100	1		_aHenfling, Romy _eauthor.
506	0		_aAccess copy available to the general public. _fUnrestricted _2star
700	1		_aFranzke, Bettina _eauthor.
264		1	_bW. Bertelsmann Verlag,
300			_a1 online resource (153 p.)
520			_aThe reader is presented with 20 case examples, so-called Critical Incidents (CIs), which explain how to ensure a smooth encounter between Germany and Russia. The CIs promote empathy and the ability to switch perspectives. At the same time, they allow for new viewpoints in the context of German-Russian interactions. The publication addresses topics such as hospitality and welcoming culture, the expression of frustration and criticism, action processes, professional collaboration, external image, linguistic exchange, and approaches to overcome language barriers. Each of the 20 case examples from everyday life, school, and university are described by means of questions and possible solutions, which participants in language courses and exchange programmes as well as employees of international organisations can use to prepare themselves for short or long-term stays in Germany or Russia.
588	0		_aDescription based on print version record.
590			_aKU Open Services
650		7	_aSocial Science / Sociology _2bisacsh
650		0	_aSocial sciences
655		0	_aElectronic books.
758			_iIs found in: _aKnowledge Unlatched _1https://openresearchlibrary.org/module/2774bc74-146a-484f-a7ba-ab1d6a09bbfb
856	4	0	_uhttps://openresearchlibrary.org/content/0a7f6f20-0f32-4d58-8f6f-585553872a50 _zView this content on Open Research Library. _70
999			_c33749 _d33749