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001			102183
003			KnowledgeUnlatched
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006			m o d
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008			210129p20162019enk o u00| u eng d
037			_5BiblioBoard
245	0	0	_aWorking the Phones _bControl and Resistance in Call Centres / _cJamie Woodcock.
020			_a9781786800145
029	1		_ahttps://library.biblioboard.com/ext/api/media/5f0251b4-3cbe-4e8f-9e44-62326cc1ecd5/assets/thumbnail.jpg
040			_aScCtBLL _cScCtBLL
100	1		_aWoodcock, Jamie _eauthor.
264		1	_bPluto Press,
300			_a1 online resource.
506	0		_aAccess copy available to the general public. _fUnrestricted _2star
520			_a*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.
588	0		_aDescription based on print version record.
590			_aKU Select 2018: HSS Backlist Books
650		7	_aSocial Science / Anthropology / Cultural & Social _2bisacsh
650		0	_aSocial sciences
655		0	_aElectronic books.
758			_iIs found in: _aKnowledge Unlatched _1https://openresearchlibrary.org/module/2774bc74-146a-484f-a7ba-ab1d6a09bbfb
856	4	0	_uhttps://openresearchlibrary.org/content/5f0251b4-3cbe-4e8f-9e44-62326cc1ecd5 _zView this content on Open Research Library. _70
999			_c33894 _d33894