| 000 | 00802nam a22002177a 4500 | ||
|---|---|---|---|
| 008 | 260131b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780582803459 | ||
| 040 |
_aCUZ _beng _crda _dCUZ _erda |
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| 050 | _aHF5415.5B45BEI | ||
| 100 | _aGeorg R. Beiharz | ||
| 245 |
_aQuality management in service organisations _cby Georg R. Beiharz and Ross L. Chapman |
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| 264 |
_aMelbourne _b Longman Business & Professional _c©1994 |
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| 300 | _aextent x,213pages | ||
| 336 |
_atext _btxt |
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| 337 |
_aunmediated _bn |
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| 338 | _2rdacarrier | ||
| 500 | _aincludes reference and index | ||
| 650 |
_aCustomer services Australia Management _aCustomer services Management _aService industries Management |
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| 942 |
_cOS _i5415.5B45BEI _kHF |
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| 999 |
_c45515 _d45515 |
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