000			00823cam a2200241 a 4500
999			_c6156 _d6156
001			2960134
003			OSt
005			20180919103203.0
008			910510s1991 wiua 001 0 eng
010			_a 91020527
020			_a0873891228
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5415.5 _b.H293 1991
082	0	0	_a658.8/12 _220
100	1		_aHarris, R. Lee, _d1954-
245	1	4	_aThe customer is king! / _cR. Lee Harris.
260			_aMilwaukee, Wis. : _bASQC Quality Press, _cc1991.
300			_aix, 144 p. : _bill. ; _c23 cm.
500			_aIncludes index.
650		0	_aCustomer services.
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cOS _hHF5415.5.H293