Designing and tracking knowledge management metrics / Alexeis Garcia-Perez (Coventry University, UK), Farah Gheriss (International Monetary Fund, USA), and Denise Bedford (Georgetown University, USA).
Material type:
TextSeries: Working methods for knowledge managementPublisher: Emerald Publishing Limited, Description: 1 online resource (xxiv, 242 pages) ; cmISBN: 9781789737233 (e-book)Subject(s): Knowledge management | Business & Economics -- Information Management | Knowledge managementAdditional physical formats: No titleDDC classification: 658.4038 LOC classification: HD30.2 | .G37 2019Online resources: Click here to access online | Item type | Current library | Call number | URL | Status | Date due | Barcode | Item holds |
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eBook
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Digital Library
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| HD30.19 .S63 2002 Social structure and organizations revisited | HD30.2 .C47 2019 Translating knowledge management visions into strategies / | HD30.2 .D447 2016 Building markets for knowledge resources / | HD30.2 .G37 2019 Designing and tracking knowledge management metrics / | HD30.2 .G37 2019 Critical capabilities and competencies for knowledge organizations / | HD30.2 .H36 2019 Knowledge assets and knowledge audits / | HD30.2 .I45 2020 (Il)logical knowledge management : |
Includes index.
Prelims -- Section 1: Metrics as a Decision-Making Tool -- Chapter 1: Metrics In Business and Knowledge Management -- Chapter 2: Decision-Making Models and Factors -- Chapter 3: Decision Processes and Methods -- Chapter 4: Whole Organization Metrics Strategy -- Section 2: Building the Organizations Capacity for Knowledge Management Metrics -- Chapter 5: Knowledge Management Metrics Architecture and Infrastructure -- Chapter 6: Metrics For Knowledge in The Business Process -- Chapter 7: Metrics for Knowledge Management Capabilities -- Chapter 8: Metrics For Knowledge Capital Assets -- Section 3: Measurement Methods and Sources -- Chapter 9: Measurement, Reliability, and Validity -- Chapter 10: Sources of Evidence For Your Metrics -- Section 4: Implementing the Measurement Strategy -- Chapter 11: Engaging Around Metrics -- Chapter 12: Governance Sustaining the Metrics Strategy -- Appendix: Developing A Knowledge Metrics Strategy A Project Plan -- Index.
Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically.Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss and Denise Bedford come together to supply a fundamental discussion of measurement cultures and philosophy, types of metrics, and how to use metrics to grow an organization. They offer a guide for knowledge management professionals to report on progress against goals and targets in terms that are understandable and comparable to their organizational peers, enabling professionals from across businesses to communicate with metrics and engage in wider discussion about the process of achieving organizational visions.Providing practical guidance for identifying different types of measurements and metrics, as well as methods for defining and collection information about metrics, this is an essential book for knowledge management professionals and researchers on the path to improving metric literacy across their organizations.
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