Understanding reference transactions [electronic resource] : transforming an art into a science / edited by John V. Richardson, Jr.
Material type:
TextSeries: Library and information science (New York, N.Y.) ; v. 2.Publication details: San Diego, Calif. : Academic Press, c2002Description: 1 online resource (xviii, 208 p.) : illISBN: 9781849507974 (electronic bk.) :Subject(s): Reference services (Libraries) | Interviewing | Language Arts & Disciplines -- Library & Information Science -- General | Reference -- General | Library & information sciencesAdditional physical formats: No titleDDC classification: 025.52 LOC classification: Z711 | .U53 2002Online resources: Click here to access online | Item type | Current library | Call number | URL | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
eBook
|
Digital Library
Resources in this library are accessible in digital format e.g. eBooks or eJournals accessible online. |
Z711 .U53 2002 (Browse shelf(Opens below)) | Link to resource | Available |
Browsing Digital Library shelves, Shelving location: Online Access Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| Z692.P74 S45 2015 Self-Publishing and Collection Development | Z699.35.M28 G37 1991 Más allá de los manejadores de bases de datos | Z699.35.O55 U85 1994 Using subject headings for online retrieval | Z711 .U53 2002 Understanding reference transactions | Z711.25.C65 I58 2020 International perspectives on improving student engagement : | Z711.47 .L56 2004 Link analysis | Z711.92.G37 L43 2019 LGBTQ+ librarianship in the 21st century : |
Includes bibliographical references (p. 191-194) and index.
The multilevel nature of reference service / John V. Richardson -- Systems analysis of the reference process / John V. Richardson -- Defining and modeling reference service / John V. Richardson -- Evaluating and measuring reference service / John V. Richardson -- Multilevel modeling and reference service evaluation / John V. Richardson -- Data analysis and findings / John V. Richardson -- Conclusions and implications / John V. Richardson.
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.
Description based on print version record.
There are no comments on this title.