Quality management in service organisations by Georg R. Beiharz and Ross L. Chapman
Material type:
TextMelbourne Longman Business & Professional ©1994Description: extent x,213pagesContent type: text Media type: unmediated Carrier type: ISBN: 9780582803459Subject(s): Customer services Australia Management Customer services Management Service industries ManagementLOC classification: HF5415.5B45BEI
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds |
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OS Book
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CUZ Harare Campus Open Shelf | HF5415.5B45BEI (Browse shelf(Opens below)) | Available | BK011133 |
Total holds: 0
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includes reference and index
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