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		Managing customer value : creating quality and service that customers can see. by Gale T.Bradley. Edition: ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New york : Macmillan, 1994Availability: Items available for loan: CUZ Harare Campus (1) Call number: HF 5415.157. G34. Place hold Add to cart (remove)
		Customer experience innovation : how to get a lasting market edge / by Robert Dew, with Cyrus Allen. by Dew, Robert [author.] \| Allen, Cyrus [author.]. Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Emerald Publishing Limited, Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: HF5415.335 .C87 2018. Place hold Add to cart (remove)
		Trade tales : decoding customers' stories / Arch G. Woodside. by Woodside, Arch G [editor.]. Series: Advances in culture, tourism and hospitality research ; v. 14.Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Emerald Publishing Limited, Online access: Click here to access online Availability: Items available for loan: Digital Library (1) Call number: TX911.3.C8 T73 2017. Place hold Add to cart (remove)

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